Refund policy

Last Updated: 06-Feb-2025

At Supplies Warehouse, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the following terms carefully.

1. Eligibility for Returns

You may request a return if:
✔ The item is defective, damaged, or incorrect.
✔ The item is unused, in its original packaging, and in resalable condition.
✔ The return request is made within 14 days of receiving the product.

🚫 Non-Returnable Items:

Custom or personalized products
Opened or used consumable products (e.g., A4 paper, pharma bottles)
Items marked as "Final Sale" or "Non-Returnable"

2. How to Initiate a Return

Contact Us: Email admin@sanjeevani.com.au or call 0477 628 400 within 14 days of receiving your order. Provide your order number and a brief reason for the return.
Approval & Instructions: If your return is approved, we will provide return shipping instructions.
Return the Item: Ship the item back to our warehouse in [Perth, WA] within 14 days of approval. You are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

Approved Refunds: Once we receive and inspect the returned item, we will issue a refund within 14 business days to your original payment method.
Partial Refunds: If an item is not in its original condition, a partial refund may be issued.
Shipping Costs: Original shipping costs are non-refundable, except for defective or incorrect items.

4. Exchanges

We offer exchanges for defective or damaged items. Contact us to arrange a replacement.

5. Warehouse Pickup & Immediate Delivery Returns

For orders picked up from our Perth warehouse or delivered via immediate delivery, returns must be initiated within 14 days from pickup/delivery.

6. Contact Us

📧 Email: admin@sanjeevani.com.au
📞 Phone: +61 0477 628 400
📍 Address: HILLARYS WA 6923 AUSTRALIA

We appreciate your business and will do our best to ensure a smooth return process. 🚀